This Support Code gives you single-incident access to M-Audio telephone support in North America, South America, The United Kingdom, Europe, or Japan. Your unique Support Code will be sent to you by email after purchase. Your confirmation email will also include support telephone numbers and details on how to use the telephone support service. Support Codes are valid for one incident within 90 days from date of purchase.
Support Code Details
- This Support Code can only be applied towards technical assistance with the specific M-Audio products listed below.
- Due to the high volume of calls and M-Audio's commitment to helping users as quickly as possible, we are unable to provide in-depth tutorials or product training via this service.
- Technical support for products that are not manufactured or distributed by M-Audio is not available.
- This Support Code does not modify or replace your product warranty. Repair service plans, or an extended warranties are not available for sale from M-Audio.
No Support Code
A support code is never required for assistance with the following. Visit m-audio.com/support for a list of contacts for help with:
- Product registration assistance
- Software authorization assistance
- To order parts or accessories
- To make a warranty claim or to be referred for repair service
- No-cost support options
No-Cost Support Options
Before purchasing a support code, please consider using the following no-cost support options:
- Not all phone support requires a Support Code - See above.
- Complimentary Support Code available upon product registration - Some products receive one complimentary support case upon registration. Registration within 30 days of purchase is required to qualify.
- Community support - Visit our M-Audio community forums where you can ask online questions and exchange ideas and information with other customers:
- Search our Knowledgebase - You can find, how-to guides, video tutorials, and answers to commonly asked questions, in our Knowledgebase.
- Download the product manual - Make sure to familiarize yourself with the product and any functions or operations described in the manual. Product manuals are available for download at our website.
- Install any available updates - Driver and software update installers are available for download at our website. Be sure to install the latest updates for your product (if applicable).
- Sign up for our Newsletter - We also recommend customers sign up for our Newsletter, which keeps you up to date on M-Audio products, events, and promotions.
Eligible Products
The following products are eligible for support using this Support Code:
-
- Axiom 49
- Axiom 49 (2nd gen)
- Axiom 61
- Axiom 61 (2nd gen)
- Axiom AIR Mini 32
- Axiom AIR 25
- Axiom AIR 49
- Axiom AIR 61
- Axiom Pro 25
- Axiom Pro 49
- Axiom Pro 61
- Audio Buddy
- Delta 1010
- Delta 1010LT
- Delta 44
- Delta 66 MAT
- Delta Audiophile 192
- Delta Audiophile 2496
- DMP3
- KeyRig 25
-
- Keystation 49es MK2
- Keystation 49e
- Keystation 61es
- Keystation 88es
- KeyStudio 25
- KeyStudio 49
- M3-8
- M-Track
- M-Track Plus
- M-Track Quad
- MIDISPORT 1x1
- MIDISPORT 2x2
- MIDISPORT 2x2 Anniversary Edition
- MIDISPORT 4x4
- MIDISPORT 4x4 Anniversary Edition
- MIDISPORT Uno USB
- Nova
- Octane
- Oxygen 25
- Oxygen 49
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- Oxygen 61
- Oxygen 88
- KeyStudio
- Vocal Studio
- Producer USB Microphone
- ProFire 2626
- ProFire 610
- Pulsar II
- SBX 10
- Soundcheck
- Sputnik
- Studiophile AV 30
- Studiophile AV 40
- Studiophile BX5 D2
- Studiophile BX8 D2
- Studiophile BX5a Deluxe
- Studiophile BX8a Deluxe
- Studiophile Q40
- Venom
