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macOS High Sierra 10.13 and iOS 11 Support

Before You Call or E-mail

  • Search our knowledge base - You can find, how-to guides, video tutorials, and answers to commonly asked questions, in our knowledge base.
  • Download the product manual - Make sure to familiarize yourself with the product and any functions or operations described in the manual.
  • Install any available updates - Driver and software update installers are available for download at our website. Be sure to install the latest updates for your product (if applicable).
  • Visit our community forums - Here you can ask online questions and exchange ideas and information with other customers.

When calling for help using a product, have your product with you, powered on, connected, and ready to use whenever possible.

Free technical support is included with all M-Audio purchases!

Access to phone support for assistance with installation, setup, and product troubleshooting requires a valid support code. Getting your complimentary support code is quick and easy. M-Audio provides a complimentary support code upon registration. Click here to register your product. A support code is never required for registration help, or authorization assistance.

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Our highly trained support team will help you find solutions to your technical questions. We can also help you with warranty claims, registration help or authorization assistance.

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Please note: Free technical support is included with all M-Audio purchases! Access to phone support for assistance with installation, setup, and product troubleshooting requires a valid support code. Getting your complimentary support code is quick and easy. M-Audio provides a complimentary support code upon registration. Click here to register your product. A support code is never required for registration help, or authorization assistance.

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Some questions can be resolved most quickly via telephone. In order for us to provide you the best support possible, please provide a telephone number where we can reach you during our business hours.

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Please upload any documents that may help us to resolve your inquiry quickly. A receipt or proof of purchase is required to initiate a warranty claim. Simply upload an image of your sales receipt for review. This image can be a picture from a mobile phone camera, screenshot of an e-receipt, or scan of a physical receipt. File size cannot exceed 2MB.